Last updated: 22 September 2026
These terms and conditions ("Terms") apply to any order you place with Clarion Bottle ("Clarion", "we", "us", "our") through clarionbottle.com or clarionbottle.co.uk (the "Site"). By placing an order with us, you agree to be bound by these Terms.
Clarion Bottle sells filtered water bottles direct to customers in the United Kingdom. If you have any questions about these Terms or an order, you can reach us at clarionbottle@outlook.com.
When you place an order through the Site, you're making an offer to buy the product(s) in your basket. We'll send you an email confirming we've received your order, but our acceptance of your order — and the point at which a contract is formed between us — happens when we dispatch your item, or send you an email confirming dispatch.
We may refuse or cancel an order at any time before dispatch, for example if a product turns out to be unavailable or we spot a pricing error — if that happens we'll let you know and refund you in full.
All prices on the Site are shown in pounds sterling (GBP) and include UK VAT where applicable. Payment is taken securely at checkout via Stripe, our payment processor. We don't see or store your full card details — Stripe handles that in line with their own security standards.
If Klarna Pay-in-3 is offered at checkout, that instalment plan is provided directly by Klarna and subject to Klarna's own terms, eligibility checks and status checks — not ours.
We currently deliver within the United Kingdom only. Estimated delivery times are shown at checkout and are not guaranteed — occasionally things take longer, particularly around busy periods. We'll email you with tracking information once your order has been dispatched.
Risk in the goods passes to you once they've been delivered to the address you provided.
If you're a consumer ordering from within the UK, you have a legal right under the Consumer Contracts Regulations 2013 to cancel your order within 14 days of receiving your goods, without giving a reason. To cancel, just email us at clarionbottle@outlook.com with your order details.
You'll then need to return the item to us within 14 days of telling us you want to cancel. The item should be unused and in its original packaging where possible. Once we receive it (or you provide evidence you've sent it), we'll refund you within 14 days, including standard delivery charges. You're responsible for the cost of returning the item unless it's faulty.
If your bottle arrives faulty, damaged, or not as described, you have additional rights under the Consumer Rights Act 2015 — separate from the cooling-off period above. Contact us and we'll arrange a repair, replacement or refund as appropriate.
We try to make sure product descriptions, images and pricing on the Site are accurate, but small variations (for example in colour, due to different screens) can occur. Customer reviews published on the Site reflect the views of the individual reviewer, not Clarion.
We're responsible for loss or damage you suffer that's a foreseeable result of us breaking these Terms or acting negligently, but we're not responsible for any loss or damage that isn't foreseeable. Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or anything else that can't legally be limited or excluded.
We won't be liable for any failure or delay in performing our obligations where that failure or delay results from events outside our reasonable control.
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales.
For anything relating to an order or these Terms, email clarionbottle@outlook.com.
